Phacil’s Quality Assurance Program: What is worth doing at all, is worth doing well

With the nation’s well-being and taxpayer dollars at stake, no customer wants to do business with a contractor that is comfortable being mediocre. Phacil’s commitment to high-quality service extends from our fundamental belief that exceptional service to our customers is part of serving our country. We reflect this ethos by providing services that meet, or exceed, the expectations of our customers through our total commitment to continuous improvement.

As a company, and as individuals, Phacil pledges unwavering allegiance to our country and each of our customer agencies’ missions. The framework underpinning this pledge is a standardized approach to quality, proven through our documented, audited quality-control methods and industry-leading quality certifications. At Phacil, management works to actively engage employees in the quality and process improvement cycle, empowering them to become agents of change who promote continuous improvement in every effort we undertake.

Phacil’s Continuous Process Improvement Methodology is the basis of our Quality Management System (QMS) and is founded on the principles of ISO 9001:2008. Supporting the QMS are our ISO 27001:2005 for Information Security Managment, and CMMI Maturity Level 3. We establish, monitor and continually assess metrics at corporate, program, Task Order and employee levels. The QMS consists of policies, plans, procedure documentation, and processes integrated in order to facilitate contract support in operations management, and most importantly, provide our customers with quality services. Phacil’s QMS provides a Quality model of day-to-day operations, fulfilling the requirements of the contract, and achieving customer satisfaction. The QMS manages a variety of processes used to ensure quality, including Customer Satisfaction, Continuous Improvement, Document and Record Review, and Control of Nonconforming Services. All areas are measured against the expectation for 100% customer satisfaction.

With our Quality Management System, we maintain superior service delivery — on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our clients.